We hope you love your Sailormade purchase. However, if you'd like to return, exchange or need a repair, please review our policies below. 

Return Policy

We accept returns up to 30 days after items are received. All returns are subject to a $5 restocking fee. Any items received after 30 days will only be eligible for or credit. 

Returns must be sent back with all original packaging (excluding shipping envelope). All merchandise is reviewed by customer service. Any worn or altered merchandise will not be eligible for a return or will be subject to a 40% restocking fee.

Sailormade is not responsible for any lost or damaged goods during the shipping process. Please do NOT package your goods in a letter envelope, trust us!

All custom or personalized products are FINAL SALE

To begin your return process, please proceed to this link: https://sailormade.returnscenter.com/

For domestic orders, Sailormade will provide a pre-paid USPS shipping label for your return once your request is processed.

Returns are processed once a week so please allow up to 14 business days upon shipment of your package to receive receipt of your Sailormade refund. 

International Returns

We do not provide return labels for orders made outside of the USA.

Exchange Policy

Sailormade is no longer accepting exchanges in order to process refunds faster. If you ship back your order requesting an exchange, the shipment will be processed as a return. All returns will be credited to the original method of payment. No exceptions. 

 

Repairs

We will make reasonable repairs on manufacturer-based issues up to 1-year after purchase date. Please note, our repair process can take up to 4 weeks to complete after we receive your item in the mail.   

To begin your exchange process, please reach out to hello@sailormadeusa.com with subject: REPAIRS order #: [your original order #]. 

For all repair inquiries, please email hello@sailormadeusa.com with subject: REPAIRS.  

We want to help you out! For any additional questions or concerns with specific circumstances, please reach us by phone at: (978) 986-4660, M-F / 9-5est or by email at: hello@sailormadeusa.com.