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Returns, Exchanges & Repairs
We hope you love your Sailormade purchase. However, if you'd like to return, exchange or need a repair, please review our policies below.
Return + Exchange Policy Update as of July 20, 2023
As of July 20th, 2023 Sailormade will be operating on a limited schedule. Please allow up to 4 weeks for your return and exchange to be processed once delivered and received at our shipping facility.
Return + Exchange Policy
Sailormade will accept return and exchanges up to 14 days after items are received. All returns are subject to a $5 restocking fee. Any items received after 14 days will only be eligible for or credit.
Returns and exchanges must be sent back with all original packaging (excluding shipping envelope and gift box). All merchandise is reviewed by customer service. Any worn or altered merchandise will not be eligible for a return or will be subject to a 40% restocking fee.
Sailormade is not responsible for any lost or damaged goods during the shipping process. Please do NOT package your goods in a letter envelope, trust us!
All custom or personalized products are FINAL SALE.
To begin your return and exchange process, please proceed to this link: https://sailormade.returnscenter.com/
For domestic orders, Sailormade will provide a pre-paid USPS shipping label for your return once your request is processed.
Returns and exchanges are processed once a month so please allow 5-10 business days to receive receipt of your Sailormade refund once your shipment is marked at returned in our system.
International Returns
We do not provide return labels for orders made outside of the USA.
Repairs
We will make reasonable repairs on manufacturer-based issues up to 1-year after purchase date. Please note, our repair process can take up to 4 weeks to complete after we receive your item in the mail.
To begin your exchange process, please reach out to hello@sailormadeusa.com with subject: REPAIRS order #: [your original order #].
For all repair inquiries, please email hello@sailormadeusa.com with subject: REPAIRS.